Small Business Marketing Isn’t All Online
When our business, (Marketing 2 Point 0, Inc.), was first launched we started with putting in the work necessary to bring small businesses to a higher ranking on Google. Since then, we’ve branched out a little more in the coaching side of things to really help business owners make their businesses a place that customers truly want to visit. After all, what good is a glowing online presence if when your customers walk in the door all they are greeted with is one ugly attitude after another?
One of our small business marketing services includes managing online reputations for our customers, but we do not wear the “black hat” in this situation. This means that we take the honest feedback from your customers that visit your place of business and we let you, the owner, know what is said when a negative review comes through.
From our small business marketing efforts we’ve come to realize that if these bad situations are never dealt with on a personal level, then it really doesn’t matter if the online presence shows that you’re doing wonderfully. Overtime, your customers will begin to realize this and they will stop coming if something isn’t done to correct negative situations!
Our marketing team encourages small business owners to listen to the honest feedback from their customers and try to correct the situation if they have something negative to say. For example, if reviews repeatedly come in declaring that the receptionist at your office was rude or appeared to “hate their job” then this should be addressed to avoid the same type of review from continuing.
Remember that it couldn’t be more important for you to maintain your small business marketing efforts by making sure that your hired staff try to present a kind attitude towards the customers visiting your establishment, because without them you wouldn’t be in business.
This is just a friendly reminder from our team to yours. Have a fabulous day and may you and your staff members remember to smile!
If you’d like to know more about small business internet marketing or business coaching, please feel free to give our team a call at 405-757-4540.